**Job Title: Web Chat Associate**
**Company: Eco World Development Group Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Company Overview**
Eco World Development Group Berhad is dedicated to promoting sustainable living and creating eco-friendly spaces. Our commitment to pioneering initiatives goes beyond just development; we aim to give back to the community through various corporate social responsibility (CSR) initiatives. We're seeking dedicated individuals who are passionate about sustainability and community engagement to join our team.
**Job Overview**
As a Web Chat Associate, you will play a crucial role in enhancing customer interaction through our online platforms. You will be the first point of contact for customers seeking assistance, ensuring a seamless and positive experience. The ideal candidate will possess exceptional communication skills, a proactive attitude, and a genuine commitment to providing outstanding customer service. This part-time position offers an opportunity to contribute to meaningful projects while being a part of a collaborative, energetic team.
**Key Responsibilities**
- Engage with customers via web chat, providing timely responses to inquiries regarding products, services, and general company information.
- Manage multiple chat sessions concurrently while maintaining a high level of service and attention to detail.
- Identify and understand customer needs and provide appropriate solutions that align with Eco World Development Group's values.
- Assist in troubleshooting and resolving customer issues effectively while ensuring a positive user experience.
- Collaborate with cross-functional teams, including marketing and operations, to provide feedback on customer interactions and enhance service delivery.
- Document customer interactions accurately in the CRM system, noting any important details or issues that need follow-up.
- Participate in training sessions and professional development opportunities to continually improve your product knowledge and customer service skills.
- Support company CSR activities, actively participating in initiatives aimed at giving back to the community.
- Contribute to a positive team environment by sharing insights, best practices, and areas for improvement related to customer service.
**Requirements**
- Bachelor's degree or equivalent experience in business, communication, or a related field.
- A minimum of 4 years of experience in customer service, preferably in an online or remote setting.
- Strong written communication skills with the ability to convey information clearly and effectively.
- Proven experience in handling customer chat inquiries, with a knack for resolving issues promptly and efficiently.
- Proficiency in using Customer Relation Management (CRM) tools and chat software.
- Demonstrated ability to work collaboratively in a team-focused environment.
- Exceptional attention to detail and an ability to follow processes accurately.
- Energetic and dedicated approach to work, with a passion for contributing positively to the organization and the community.
**Personality Traits**
- Dedicated: Committed to delivering high-quality service to customers and contributing to team objectives.
- Energetic: Maintains a positive, upbeat demeanor, which contributes to a motivating work environment.
**Benefits**
- Travel & spending expenses covered for company-related activities.
- Opportunities for training and professional development to enhance your skills.
- Free accommodation provided during work-related commitments.
**Working Environment**
As part of our commitment to corporate social responsibility, you'll have the chance to participate in initiatives geared toward giving back to the community. We believe in creating a work environment that not only supports personal growth but also contributes to the well-being and enhancement of our local community.
**Application Deadline**
Please submit your application by ******** .
**Equal Opportunity Statement**
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and become a part of our dynamic team.
We look forward to receiving your application and exploring how you can contribute to the Eco World Development Group's mission of sustainable development and community engagement!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
