**Job Title:** Web Chat Associate
**Company:** Hartalega Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Hartalega Holdings Berhad, a leader in the production of high-quality latex gloves, is seeking a highly motivated and thoughtful Web Chat Associate to join our dynamic team in George Town, Penang. As a Web Chat Associate, you will play a critical role in enhancing customer satisfaction by providing exceptional support through our digital communication platforms. This position is ideal for a resourceful, energetic individual who is eager to start their career in a fast-paced environment and contribute to a pioneering company that sets industry benchmarks.
**Key Responsibilities:**
- **Customer Engagement:**
- Respond promptly to customer inquiries via web chat with professionalism and enthusiasm.
- Provide accurate information about our products, services, and policies to assist customers in their journey.
- **Problem Resolution:**
- Effectively resolve customer issues and complaints in a courteous manner while ensuring compliance with company policies.
- Escalate complex issues to the appropriate team member or department for further assistance.
- **Sales Support:**
- Assist the sales team by identifying potential sales opportunities through customer interactions and forwarding relevant information to appropriate representatives.
- Promote current promotions, products, and services to enhance customer understanding and engagement.
- **Record Keeping:**
- Maintain accurate records of customer interactions, transactions, and feedback for analysis and reporting purposes.
- Ensure customer information is updated in the customer management system.
- **Continuous Improvement:**
- Collaborate with team members to identify areas for improvement in service delivery and customer experience.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.
- **Team Collaboration:**
- Work closely with cross-functional teams, including sales, marketing, and technical support, to deliver cohesive customer experiences.
**Requirements:**
- **Education:**
- High school diploma or equivalent; further education in communications, business, or related fields is a plus.
- **Personality Traits:**
- Energetic: A positive attitude and enthusiasm for assisting customers are essential.
- Resourceful: Ability to act independently and find solutions to challenges as they arise.
- **Soft Skills:**
- Excellent verbal and written communication skills with a strong command of English.
- Adaptability: Comfortable adjusting to changing priorities and managing multiple tasks effectively.
- **Technical Skills:**
- Proficiency in using computer systems and technology for customer interaction (experience with chat support software is a bonus).
- Basic understanding of web-based applications and troubleshooting techniques.
**Benefits:**
- **Joining Bonus**: Celebrate your onboarding with a financial incentive.
- **Travel & Spending Expenses**: Reimbursement for any approved travel and related expenses incurred during work.
- **Paid Overtime**: Earn additional compensation for hours worked beyond your scheduled shifts.
**Working Environment:**
Be part of a company that pioneers change and sets industry benchmarks. You will work in a collaborative environment where your contributions will be valued, and you will have opportunities for personal and professional growth.
**Application Deadline:**
Please submit your application by ********** **.
**Equal Opportunity Statement:**
Hartalega Holdings Berhad is committed to fostering a diverse and inclusive work environment. We welcome applicants from all walks of life and encourage individuals of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
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If you're passionate about helping others and thrive in an online support environment, we encourage you to apply for the Web Chat Associate position at Hartalega Holdings Berhad. Join us in making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
