Web Chat Manager - Work From Home

Job Description:

We are looking for a dynamic and experienced Web Chat Manager to join our team at Kuala Lumpur Kepong Berhad. This is a full-time remote position, allowing you to work from the comfort of your own home. As an Associate Level employee, you will be responsible for managing our web chat platform, ensuring a seamless and efficient communication channel for our customers.

Responsibilities:- Monitor and manage incoming web chat inquiries from customers, providing timely and accurate responses- Collaborate with internal teams to address customer issues and provide solutions- Analyze chat data and metrics to identify trends and areas for improvement- Develop and implement strategies to increase chat engagement and customer satisfaction- Train and coach chat agents to ensure high-quality customer service- Stay up-to-date on industry trends and best practices in web chat management- Work closely with IT teams to troubleshoot any technical issues related to the chat platform

Requirements:- Bachelor's degree in Business, Marketing, Communication, or related field- Minimum of 5 years of experience in customer service or web chat management- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in chat platforms and customer service software- Hardworking and independent with a strong work ethic- Ability to work effectively in a team environment- Presentation skills to effectively communicate with stakeholders

Benefits:- Retirement plan- Vision insurance- Parental leave- Competitive salary and benefits package

Working Environment:At Kuala Lumpur Kepong Berhad, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional service and creating a positive customer experience. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.