**Job Title: Web Chat Officer**
**Company: Maxis Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Deadline to Apply: ******** **
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**Job Description:**
Maxis Berhad is seeking a proactive and customer-focused individual to join our dynamic team as a Web Chat Officer. This role is part-time and ideal for those looking to kickstart their career in a vibrant technology-focused environment. As a Web Chat Officer, you will be responsible for engaging with customers through our web chat platform, addressing inquiries, providing information, and ensuring a seamless customer experience. Your contributions will directly support our mission of delivering exceptional service and fostering customer loyalty.
**Key Responsibilities:**
- **Customer Engagement:** Actively monitor and respond to customer inquiries via web chat, providing swift and accurate assistance to enhance the user experience.
- **Product Knowledge:** Gain a deep understanding of Maxis products and services to effectively educate customers, answer questions, and resolve issues.
- **Issue Resolution:** Identify customer concerns and troubleshoot technical issues while ensuring a high level of customer satisfaction.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and queries in the designated systems to support future reference and continuous improvement.
- **Team Collaboration:** Work collaboratively with colleagues in various departments, contributing to team discussions and sharing insights to improve customer service strategies.
- **Continuous Learning:** Participate in training sessions and workshops to stay informed about new products, services, and industry trends to enhance service delivery.
- **Adaptability:** Adjust communication style and approach based on the customer's needs and preferences to improve engagement and satisfaction.
- **Feedback Facilitation:** Collect and relay customer feedback to management for service enhancement and new product development.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant experience in customer service or communication roles is a plus, but not mandatory.
- **Personality Traits:**
- Adaptable: Ability to change strategies or approaches when necessary and thrive in a fast-paced environment.
- Resourceful: Capable of finding quick and clever ways to overcome difficulties and providing effective solutions to customer inquiries.
- **Soft Skills:**
- Adaptability: Ability to work in different situations and adjust quickly to new challenges.
- Critical Thinking: Strong problem-solving skills to analyze issues and generate effective solutions.
- **Communication Skills:** Strong written communication skills with the ability to explain complex information in a clear and concise manner.
- **Technical Proficiency:** Familiarity with web chat platforms and basic troubleshooting skills; willingness to learn various software and tools as needed.
- **Availability:** Flexibility to work part-time hours, including evenings and weekends, based on operational needs.
**Benefits:**
- Complimentary gym membership to promote wellness and work-life balance.
- Company transportation to facilitate commuting to and from the workplace.
- Opportunities for travel to company events or training sessions to enhance your professional development.
**Working Environment:**
At Maxis Berhad, we cultivate a playful and curious working environment that encourages questioning and innovative thinking. We believe that fostering curiosity fuels our organization's innovation and growth, and we welcome employees who are eager to learn and explore new ideas.
**Equal Opportunity Statement:**
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.
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Join Maxis Berhad as a Web Chat Officer and embark on an exciting journey to enrich your skills while providing exceptional service to our customers! Apply before the deadline of ******** . We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
