Web Chat Officer - Work From Home

Job Description:

Hilton is seeking a passionate and confident Web Chat Officer to join our team in Malacca City, Melaka, MY. This is a part-time position with the opportunity to work from home. As an Associate Level employee, we are looking for candidates with at least 4 years of experience in a similar role.

Responsibilities:1. Respond to customer inquiries and provide support through web chat.2. Assist customers with booking reservations, answering questions about hotel amenities, and resolving any issues they may have.3. Conduct research to provide accurate information to customers.4. Use emotional intelligence to understand and address customer needs and concerns effectively.5. Maintain a high level of professionalism and adhere to company guidelines and procedures.6. Collaborate with team members to ensure a seamless customer experience.

Requirements:1. Strong passion for customer service and helping others.2. Confident communication skills, both written and verbal.3. Ability to conduct thorough research to provide accurate information.4. High level of emotional intelligence to understand and connect with customers.5. Previous experience in a customer service or web chat role is preferred.6. Ability to work independently and manage time effectively.7. Familiarity with hotel booking systems is a plus.

Benefits:- Paid sick leave- Gym membership- Paid Time Off (PTO)- Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement:Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 25, 2024

Join Hilton and be a part of a team that values excellent customer service, personal development, and work-life balance. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.