**Job Title:** Web Chat Representative - Work from Home
**Company:** Media Prima Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Media Prima Berhad is seeking an enthusiastic and dedicated individual to join our team as a Web Chat Representative. This is a part-time position that offers the opportunity to work from the comfort of your home. As a Web Chat Representative, you will be the first point of contact for our customers, providing exceptional service and support through our web chat platform.
**Key Responsibilities:**
- **Customer Support:** Provide prompt and courteous support to customers via web chat, responding to inquiries, resolving issues, and providing information about our products and services.
- **Product Knowledge:** Maintain up-to-date knowledge of Media Prima's offerings, policies, and promotions to effectively assist customers and provide accurate information.
- **Problem Solving:** Identify customer issues and negotiate solutions effectively, aiming for a satisfactory resolution for both the customer and the company.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and issues in our CRM system to ensure efficient follow-up and tracking.
- **Collaboration:** Work closely with other departments, including sales and technical support, to escalate complex issues and ensure customer satisfaction.
- **Performance Metrics:** Meet and exceed performance metrics, including customer satisfaction scores and response times.
- **Feedback:** Gather customer feedback to continuously improve service quality and suggest enhancements to processes and systems where applicable.
- **Training Participation:** Engage in ongoing training sessions and workshops to enhance your skills and stay informed about new products and services.
**Requirements:**
- **Education:** High school diploma or equivalent. Additional certifications in customer service or communication will be considered an advantage.
- **Technical Proficiency:** Comfortable using computers, web chat platforms, and basic software applications. Familiarity with CRM systems is a plus.
- **Availability:** Available to work flexible hours, including evenings and weekends, as needed.
- **Personality Traits:**
- Independent: Comfortable working autonomously while effectively managing time and priorities.
- Dedicated: Committed to providing exceptional customer service and a positive experience for all customers.
- **Soft Skills:**
- Time Management: Ability to efficiently prioritize tasks and manage time effectively in a fast-paced environment.
- Negotiation: Proficient in de-escalating customer concerns and negotiating solutions that meet customer expectations while adhering to company policies.
**Benefits:**
- Competitive medical coverage
- Paid sick leave
- Comprehensive training and professional development opportunities
- A supportive working environment where technology is harnessed to drive innovation and efficiency
**Working Environment:**
Media Prima Berhad fosters a work culture that values collaboration, innovation, and a commitment to excellence. As a web chat representative, you will be part of a dynamic team that embraces technology and leverages it to enhance customer service delivery.
**Application Deadline:** October 14, 2024
**Equal Opportunity Statement:**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or any other status.
If you are interested in helping customers in a fast-paced, innovative environment and meet the above criteria, we would love to hear from you! Please apply for this position by submitting your resume and cover letter.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
