Web Chat Specialist

Job Description:

We are looking for a passionate and hardworking Web Chat Specialist to join our team at IHH Healthcare Berhad in Johor Bahru, Johor. As a Web Chat Specialist, you will be responsible for providing customer support through online chat platforms, helping resolve customer inquiries and issues in a timely and professional manner.

Responsibilities:
- Respond to customer inquiries and provide assistance through online chat platforms
- Resolve customer issues and complaints in a timely and effective manner
- Communicate product information and assist customers with placing orders
- Collaborate with other team members to ensure a seamless customer experience
- Escalate complex issues to the appropriate department for resolution
- Maintain accurate records of customer interactions and transactions

Requirements:
- Strong decision-making skills
- Excellent presentation skills
- Passion for customer service
- Hardworking and motivated attitude
- Ability to multitask and prioritize effectively
- Excellent written and verbal communication skills
- Proficiency in using online chat platforms

Benefits:
- Company transportation
- Medical coverage
- Employee discounts

Working Environment:
At IHH Healthcare Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where all employees can thrive and grow.

Deadline to apply: ********

Equal Opportunity Statement:
IHH Healthcare Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.