Web Chat Specialist - Work From Home

Job Description:

We are seeking a dynamic and motivated Web Chat Specialist to join our team at Kuala Lumpur Kepong Berhad. This is a part-time position that allows you to work from the comfort of your own home in George Town, Penang. As an Entry Level role, no prior experience is required, making this an ideal opportunity for those looking to start their career in the field of web chat support.

Responsibilities:- Engage with customers via web chat to provide support and assistance with their inquiries and concerns- Utilize critical thinking skills to problem-solve and find effective solutions for customers- Communicate clearly and professionally with customers to ensure a positive and satisfactory experience- Work collaboratively with team members to handle escalated issues and provide timely resolutions- Adhere to company guidelines and policies to maintain high-quality service standards- Participate in training sessions and professional development opportunities to enhance your skills and knowledge

Requirements:- Adaptable and able to work in a fast-paced environment- Hardworking and driven to provide excellent customer service- Strong critical thinking skills to analyze and address customer needs- Excellent communication skills, both written and verbal- Comfortable working remotely and independently- Basic computer skills and familiarity with web chat platforms- High school diploma or equivalent

Benefits:- Training & professional development opportunities to enhance your skills- Remote work flexibility to accommodate your schedule- Retirement plan options for financial security in the future

Working Environment:At Kuala Lumpur Kepong Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to contribute your unique perspective and make a positive impact on our team.

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law. We welcome all qualified individuals to apply for this position.

Deadline to apply: ********

Join us and start your career as a Web Chat Specialist with Kuala Lumpur Kepong Berhad today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.