Full time
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Responsible formanaging the appointment scheduling process for patients referred to consultants or other departments , including local and international patients
Coordinate the referral process , ensuring timely and accurate appointments with consultants or other departments
Work closely with consultants, other departments, and patients to ensure a seamless and efficient referral process
Serve as theprimary point of contact for patients regarding referral inquiries and appointment scheduling
Ensure that all patient information is recorded and updated in the system accurately
Make telephone reminder calls to patients and send SMS reminders to confirm patients' appointments
Actively promote and upsell department services to customers
Assist in any other administrative or operational tasks as required to support the Centre's overall function
Who are we looking for?
At least aDiploma or Degreein any field
Minimum 3 years working experience , preferably in the healthcare industry with experience in customer service
Knowledge in promoting Wellness screening packages would be an advantage
Good interpersonal communication skills verbally and in writing. Fluent in English and Bahasa Malaysia
Patience and a dynamic team player
Good listener
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Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interests in property, construction, education, and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.#J-18808-Ljbffr