Wireless Network Engineer (Telecommunications)Corrective and Preventive maintenance of BSS/RAN Network elements which includes NSN 2G & 3G elements within defined SLAs.
Fault management in terms of coordination with other teams (core, transmission, IPBB, DCN, VAS, etc.).
Configuration management for BSS/RAN network elements and services.
Performance monitoring of BSS/RAN network equipment and its links.
Audit of existing network and suggestion of improvement plans.
Planning support by providing network topology and information.
Coordination with customer and MS internal departments.
Job Requirement :
Minimum 3 years working experience in wireless network operations for a telecommunication company with implementation, network planning, and cutover experience in wireless networks.
Hands-on experience of BSS/RAN operations in a telecommunication company.
Good knowledge of GSM, GPRS, UMTS, and IP protocols.
Responsible for providing second-level support in fault management, configuration, performance, and security management for the radio access network (2G, 3G, & LTE).
Properly judge the complexity of the fault, configuration, and performance, call for multiple expertise support and/or escalate to the technical assistance centre (TAC) (3rd line support) or vendor engineer effectively.
Cooperate in multiple expertise fault handling, configuration, and performance management.
Ensure the job tasks are carried out in accordance with the SLA (service level agreement) and KPI (key performance indicator).
Responsible to handle faults that cannot be solved by the first-line engineer in the front office.
Responsible to handle customer complaints unresolved by the first-line engineer in the front office.
Prepare restoration plans in the event of critical incidents and provide RCAs after rectification.
Provide monthly reports for queries, statistics, and trends.
Prepare severe incident and ad-hoc reports in a timely manner.
Provide on-the-job training to subordinates.
Manage network service quality and customer complaint reduction improvement initiatives.
Develop SOPs for common alarms.
Develop or review methods of procedures for every change configuration.
Team player.
Ability to work in a team and contribute to team spirit in a positive manner.
Innovative and creative.
Self-driven, result-oriented, with good coordination skills.
Bachelor's degree in electronics and telecommunications engineering.#J-18808-Ljbffr