(Walk-in Interview) Customer Service Executive (Contact Centre)
Date: Friday, 13 December 2024
Time: 9.00am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur(next to Masjid Jamek LRT station)
ResponsibilitiesServices
To attend to inbound calls enquiries over various range consumer financial products and services.
To handle calls professionally by providing accurate and timely information and able to provide effective solutions to customer's queries.
To provide personalized customer service to customers, whilst maintaining professionalism and proper phone etiquette.
Quality Assurance
To achieve first call resolution where possible and follow up with customers on unresolved issues.
To perform after call duties and quality assurance in accordance with the set procedures with zero defects.
To consolidate and provide customer feedback to respective business partners for improvements and enhancements.
Alternative Channels and Cross-Selling
To introduce and create customer awareness on self-service/automated banking channels.
To cross-sell bank products and services when appropriate.
Compliance
To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control and procedures of the bank.
QualificationsDegree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
Possess customer-centric / strong customer service mindset.
Committed and a good team player with willingness to step into a leadership role.
Independent and resourceful with the ability to thrive under pressure.
Meticulous, well-organized, and has the ability to solve problems.
Able to multitask and manage time effectively.
Willing to work on shift rotations (24/7) which includes Public Holidays.
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