This job is for a Service Manager providing after-sales support to Singapore corporate customers. You might like this job because you'll handle hotline calls, offer technical support, and assist with digital initiatives, all in a supportive environment.
Employment Type:Full-Time
Job DescriptionLaunch your banking career helping organizations manage money better. Be the face, voice—and future—of Singapore's longest established bank. We'll equip you with everything you need: structured training, award-winning products, and world-first services. Just as you're there for customers, we're there for you with all the support you need to advance your own professional goals.
How it works
Establish longstanding trust and provide prompt after-sales support on our business banking products and services. Deliver exceptional experiences across our corporate customer profiles, ranging from small-medium enterprises to large corporates. You're adaptable, comfortable working around uncertainty and change, and you enjoy collaboration and enabling the success of others in a supportive and inclusive environment. Most importantly, you place your customers at the heart of what you do.
What you do
You will provide prompt after-sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporates through our hotline channel, ensuring that their needs are addressed in an effective, timely, and accurate manner.
As a Service Manager, you will:
Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
Provide technical support on business internet banking.
Support any digital initiative launches.
Job RequirementsWho you are
Degree or diploma holder, preferably with work experience in a Contact Centre, Banking, or Customer Service environment.
Fresh graduates or candidates without experience are welcome to apply.
Strong service mindset.
Ability to take ownership to always deliver excellent service.
Proficiency in English is a must; fluency in Mandarin is good to have for communication with internal and external customers.
Able to commit to working days following the Singapore calendar.
Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday.
SkillsCustomer Service
Communication
Stakeholder Management
Company BenefitsHealth screening
Medical leave & budget
Dental/Optical
Insurance coverage
Employee Assistance Programme
Varied leaveVacation leave
CSR leave
Family leave
Maternity/Paternity leave
Adoption leave
Exam leave
Career break leave
Compassionate leave
Company ActivityLast active - few minutes ago
Experience Level4 - 7 Years of Experience
Senior Executive
Job SpecialisationCustomer Service
Company ProfileOCBC Bank , Singapore's longest established bank, has been helping people and businesses get what they want from life since 1932 by taking the time to truly understand people. Today, we're on a journey of transformation, embracing technology and creativity to become a future-ready learning organisation while maintaining our focus on providing needs-based financial services.#J-18808-Ljbffr