Job Description: Design, implement, and oversee customer programs and projects, managing all phases from initiation to completion.
Plan, execute, control, and review project delivery to meet customer commitments, ensuring thorough project documentation and adherence to management processes.
Respond promptly and decisively to client needs, actively managing expectations.
Establish and nurture strong customer relationships, acting as the primary liaison with internal departments (sales, engineering, manufacturing, quality, shipping) and ensuring high-quality customer support.
Facilitate communication with clients on product-related issues, engineering changes, and Bill of Materials (BOM) updates, while providing regular project status updates and reports.
Conduct cost analysis studies and offer accurate product quotations, supporting cost-effectiveness and budget management.
Develop and implement programs aimed at improving cost-efficiency, safety, production standards, and overall process effectiveness.
Drive performance on key business metrics (e.g., revenue growth, cost management, inventory turnover) and customer satisfaction metrics (e.g., pricing, on-time delivery, quality).
Offer proactive feedback on continuous improvement opportunities, drawing from knowledge of engineering and manufacturing processes.
Coordinate customer priorities with factory operations and address customer needs for scheduling, order changes, and issue resolution related to new orders, shipments, or billing discrepancies.
Maintain high-quality documentation and database records, ensuring compliance with company and customer standards.
Occasionally travel to customer and company sites to support project execution and maintain client relationships.
Requirement: Bachelors degree in Engineering/Business/Project Management, or a related field. Minimum of 5 years of experience in program/project management within a manufacturing, engineering, or customer-focused environment Proven experience managing end-to-end customer projects, including cost analysis, technical risk assessment, and delivering continuous improvement initiatives.
Strong knowledge of product development processes, engineering change management, and Bill of Materials (BOM) management.
Strong attention to detail with a proactive approach to identifying improvement opportunities.
Willingness to travel occasionally for customer or company meetings, site visits, and other project needs.