Account Executive, Customer Experience

-Handles and responds to clients enquiries and complaints through phone, online chat and/or e-mails


-Ensures all clients inquiries/ issues/ complaints are resolved according to the company's processes and procedures


-Maintains a positive, empathetic and professional attitude towards clients


-Enters, updates and maintains accurate information of client interaction, transactions, comments and complaints in the company's system


-Resolves clients requests and problems based on company's processes and procedures, as well as activity terms and conditions


-Keeps updated with company procedures and processes


-Shares clients feedback with relevant departments for further improvements

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-funhub-tv-sdn-bhd-job-account-executive-customer-experience)
; Requirements:-  



-Fresh graduates are encouraged to apply


-Proficient in English and Mandarin/Cantonese (both verbal and written). 


-Previous experience in customer service is an added advantage


-Possess a problem-solving mindset to proactively find solutions for clients needs


-Strong written and verbal communication skills to communicate clearly and effectively with our clients


-Good team player to work collaboratively in a team environment


-Keen attention to detail in completing tasks accurately and thoroughly