The Account Manager - GF will manage a select group of small to mid-size accounts within the office or broader C.H.
Robinson portfolio of business.
They will build strong & trusted relationships with account leadership.
They will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account's supply chain.
The Account Manager - GF identifies new opportunities within their portfolio, generates demand, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service.Responsibilities:Retain and grow a customer portfolio of medium size client segment (N.A.
account range ~ 40-60 accounts, EU account range ~15-30 accounts)Gather, analyze, and prepare relevant information for business reviews, QBRs and be an activeparticipantResponsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs Develop account relationships with contacts at multiple levels within the organization Identify opportunities to further penetrate accounts by selling CHR's diverse services Provide solution design through face-to-face interaction with accounts Bring pricing options & recommendations to account leadership Identify issues, seeking input from others to determine best course of action & implement solutions Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metricsContribute to the development and management of the annual account plan and budget.
Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary Sell and negotiate at a core / strategic levelPenetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the accountEstablish and maintain relationships with day-to-day / weekly / monthly contactsConducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customerConsistently ensures execution of business through local Branch proceduresActs as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resourcesCreate / Review internal account metrics on a regular basis (weekly)Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyPartners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI'sOther duties or responsibilities as assigned according to the team and/or country specific requirementsRequired Qualifications:High school diploma or GEDMinimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field.
International is preferred Understanding HMRC procedures and regulationsPreferred Qualifications:Site Specific: Bachelor's degree/Degree level educationExcellent communication, presentation skills and the ability to negotiate at all levelsAbility to work under pressureProficient in Microsoft Office Suite of programsAbility to multi-task, prioritize, and manage time effectively Ability to build strong customer relationships Ability to work in a team environment, while also delivering independent results Strong ability to persuade, motivate, and influence others Self-driven, results - orientated individual with a positive outlook and clear focus on high quality andbusiness profitabilityStrong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customersAbility to develop a thorough understanding of CHRW's service portfolio, business strategies and technology systemsSite Specific: Working experience in a matrix organizationSite Specific: Ability to speak multiple languages Values a diverse and inclusive work environmentEqual Opportunity and Affirmative Action EmployerC.H.
Robinson is proud to be an Equal Opportunity and Affirmative Action employer.
We believe in equality for all and celebrate the diversity of our employees, customers and communities.
We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.
We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Benefits• EPF contribution 15%• Group Health Insurance • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave