Do you aspire for a rewarding career that lets you do more and achieve more?
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people.
Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Account Specialist
As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email.
This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account.
To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties.
Responsibilities include:
Provide exceptional service to E-payment users via phone, chat, and email.
Build strong relationships with team members and e-Payment users.
Investigate user issues, discover bugs, and resolve them as soon as feasible.
Advocate for users and share best practices with the team to continuously enhance our processes.
Update the internal knowledge base when you learn something new.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization.
Who are we looking for?
Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level.
At least 2 years of experience in the BPO or contact center environment.
Preferably with experience in the Financial, Banking, or Fintech industry.
Bachelor's degree in any field.
Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat).
Strong problem-solving abilities with the capacity to handle complex and demanding cases.
Willingness to transition between teams to support business needs effectively.
Must be open to working rotational shifts, including weekends.
Must be willing to relocate to Malaysia.
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.
Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.#J-18808-Ljbffr