**Job Title:** Account Support Associate
**Company:** Sime Darby Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Are you ready to take your first step into the vibrant world of account management? Sime Darby Berhad is seeking a dedicated and resourceful Account Support Associate to join our dynamic team in George Town, Penang. This part-time position is an entry-level opportunity that provides exceptional learning and growth potential in a company renowned for its innovation and service excellence.
**Key Responsibilities:**
- **Client Communication:** Establish and maintain positive relationships with clients through regular communication via phone, email, and in-person.
- **Account Management Support:** Assist account managers in maintaining client accounts, ensuring all client requests and inquiries are processed accurately and in a timely manner.
- **Data Entry and Management:** Efficiently enter and manage client data in the company's CRM system, ensuring accuracy and confidentiality at all times.
- **Document Preparation:** Prepare account-related documents, reports, and presentations as required, ensuring adherence to company standards and client specifications.
- **Problem Solving:** Address client concerns and issues effectively by utilizing critical thinking and decision-making skills to propose suitable resolutions.
- **Follow-Up:** Conduct follow-up communications with clients to ensure complete satisfaction with our services and products.
- **Collaboration:** Work closely with other departments, including sales and marketing, to support the execution of promotional campaigns and business initiatives.
- **Reporting:** Assist in generating periodic reports on account performance and client feedback to identify areas for improvement.
- **Market Research:** Conduct research on industry trends and competitor activities to support account management strategies.
**Requirements:**
- **Education:** A minimum of a diploma or degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** Prior experience in a customer service, support, or related role (minimum of 1 year) is preferred but not mandatory.
- **Personality Traits:**
- Dedicated: Must demonstrate a strong commitment to fulfilling responsibilities and achieving goals.
- Resourceful: Ability to think creatively and find solutions without relying heavily on others.
- **Soft Skills:**
- Decision-Making: Able to make informed, timely decisions based on available information.
- Negotiation: Ability to communicate effectively and negotiate solutions that benefit both clients and the company.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable using CRM software.
**Benefits:**
- Paid overtime
- Profit sharing opportunities
- Travel and spending expenses will be covered
- Opportunity to develop skills in a dynamic environment that fosters creativity and innovation
**Working Environment:**
Join a team that leads the industry through cutting-edge ideas and solutions. At Sime Darby Berhad, we believe in investing in our people, fostering teamwork, and encouraging professional development.
**Application Deadline:**
Please submit your application by **October 2, 2024**.
**Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, gender, disability, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
