**Job Title:** Account Support Associate
**Company:** Astro Malaysia Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description
Astro Malaysia Holdings Berhad is seeking a motivated and detail-oriented **Account Support Associate** to join our dynamic team in George Town, Penang. As an entry-level position, this role presents an exceptional opportunity for individuals looking to enhance their skills and grow within the company. The ideal candidate will be confident, hardworking, and eager to contribute to our mission of delivering outstanding service to our clients.
### Responsibilities
- **Client Interaction:**
- Act as the primary point of contact for client inquiries and support requests.
- Assist clients with account-related questions, providing timely and accurate information to ensure a high level of customer satisfaction.
- **Account Management:**
- Support account management efforts by updating client records, processing account changes, and tracking service requests.
- Collaborate with account managers to ensure effective communication and support for client accounts.
- **Data Entry and Reporting:**
- Maintain up-to-date records of client interactions and account status in the company's customer relationship management (CRM) system.
- Prepare reports on account performance and client satisfaction metrics as needed.
- **Team Collaboration:**
- Work closely with cross-functional teams such as sales, marketing, and operations to coordinate account-related projects and initiatives.
- Participate in team meetings to discuss account progress and identify areas for improvement.
- **Problem Resolution:**
- Assist in troubleshooting and resolving client issues or concerns related to account services.
- Escalate complex issues to senior account managers as appropriate to facilitate timely resolution.
- **Training and Development:**
- Participate in training sessions to enhance product knowledge and improve customer interaction skills.
- Stay informed about industry trends and new service offerings to better assist clients.
### Requirements
**Education and Experience:**
- A minimum of 1 year of experience in a customer service or account support role is preferred.
- A degree or diploma in business administration, marketing, or a related field is advantageous.
**Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software is a plus.
**Personality Traits:**
- **Confident:** Able to engage clients in conversation and advocate for their needs with assurance.
- **Hardworking:** Dedicated to completing tasks efficiently and effectively, demonstrating a strong work ethic.
**Soft Skills:**
- **Time Management:** Capable of prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
- **Teamwork:** Ability to work collaboratively with colleagues to achieve common goals while fostering a positive work atmosphere.
### Benefits
- **Travel Opportunities:** Gain exposure to various branches and client locations.
- **Free Food:** Enjoy complimentary meals during work hours.
- **Free Accommodation:** Relocation assistance or accommodation provided for eligible candidates.
### Working Environment
At Astro Malaysia Holdings Berhad, we believe that strong connections are the foundation of successful teamwork. We treat all colleagues as part of an extended family and prioritize a supportive and engaging workplace culture.
### Application Deadline
Interested candidates are encouraged to submit their applications by **October 2, 2024**.
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**Equal Opportunity Statement:**
Astro Malaysia Holdings Berhad is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, disability, or any other characteristic. We welcome applications from all qualified individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
