**Job Title: Account Support Associate (Work from Home)**
**Company: MYEG Services Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: September 24, 2024**
**About MYEG Services Berhad:**
MYEG Services Berhad is a leading digital service provider in Malaysia, known for our commitment to innovation and delivering excellence in public services online. We aim to enhance customer experiences while ensuring the highest standards in all of our operations.
**Job Summary:**
As an Account Support Associate at MYEG Services Berhad, you will play a pivotal role in ensuring exceptional service delivery to our clients. This position is designed for individuals who are independent and passionate about providing top-tier support in a fast-paced environment. You will be responsible for assisting users with inquiries, troubleshooting issues, and collaborating with internal teams to facilitate smooth account management processes.
**Key Responsibilities:**
- **Customer Support:** Engage with clients via email and online communication channels, addressing inquiries and resolving issues in a timely and efficient manner.
- **Account Management:** Assist clients with account setup and maintenance, ensure accuracy in account details, and follow up on pending requests or issues.
- **Troubleshooting:** Identify and diagnose issues related to our services and products. Utilize critical thinking to propose effective solutions or escalate issues to appropriate teams when necessary.
- **Documentation:** Maintain detailed records of customer interactions, issues raised, and resolutions provided. Contribute to the creation and updating of FAQs and knowledge base articles for customer self-service.
- **Collaboration:** Work closely with various departments including sales, billing, and technical support to ensure a seamless experience for clients. Conduct regular touchpoints to stay updated on product changes and service updates.
- **Time Management:** Prioritize tasks effectively to manage workload and meet deadlines. Ensure that all client interactions are completed within designated timeframes.
- **Feedback Contribution:** Gather and provide feedback from clients to product and service teams. Suggest improvements based on client needs and service performance.
- **Continuous Improvement:** Stay current on emerging technologies and trends in account management and customer support, applying best practices to enhance service delivery.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration or a related field is preferred.
- **Experience:** Minimum of 4 years of experience in customer service, account management, or a related field.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software. Ability to quickly learn new tools and applications.
**Personality Traits:**
- **Independent:** Demonstrated ability to work autonomously, managing tasks efficiently without direct supervision.
- **Passionate:** A strong desire to help clients, with a proactive attitude towards problem-solving and service improvement.
**Soft Skills:**
- **Time Management:** Exceptional organizational skills with the ability to handle multiple tasks and prioritize effectively.
- **Critical Thinking:** Capacity to analyze information, identify patterns, and make informed decisions in a dynamic environment.
**Benefits:**
- Competitive salary with opportunities for growth and development.
- Visa sponsorship to support international candidates.
- Parental leave policy to promote work-life balance.
- Comprehensive medical coverage to ensure your health and well-being.
**Working Environment:**
At MYEG Services Berhad, we strive for excellence and uphold high standards in all endeavors. We value innovation, collaboration, and the importance of maintaining a positive and empowering work environment.
**Equal Opportunity Statement:**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
**Application Instructions:**
If you are a motivated individual with a passion for customer service and meet the above criteria, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience by September 24, 2024.
Join us at MYEG Services Berhad and make a significant impact through your work while enjoying the flexibility of a remote position!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
