**Job Title:** Account Support Manager
**Company:** Malaysia Airlines Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 5
**Job Description:**
Malaysia Airlines Berhad is seeking a passionate and reliable Account Support Manager to join our team in Johor Bahru. This part-time position is critical for providing exceptional support to our clients while fostering strong relationships across the organization. The ideal candidate will have at least 5 years of experience in account management or customer service, demonstrating a deep commitment to client satisfaction and an ability to thrive in a dynamic environment.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Serve as the primary contact for assigned accounts, ensuring all client inquiries and issues are addressed promptly and effectively.
- Build and maintain strong relationships with clients to understand their needs, expectations, and objectives.
2. **Account Support:**
- Provide proactive support for client accounts, including onboarding, product education, and troubleshooting.
- Monitor account performance and provide actionable insights and recommendations to clients for optimization.
3. **Communication and Coordination:**
- Liaise between clients and internal teams to facilitate effective problem resolution and service delivery.
- Prepare and present regular reports detailing account performance metrics, activities, and recommended strategies for improvement.
4. **Planning and Strategy Development:**
- Develop strategic account plans in collaboration with the client and internal stakeholders, outlining goals, key performance indicators, and growth opportunities.
- Contribute to the continuous improvement of account management processes and tools.
5. **Training and Support:**
- Assist in the training of new team members, sharing best practices and ensuring adherence to company standards.
- Participate in ongoing professional development activities to enhance knowledge and skills relevant to account management and customer relations.
6. **Market Research and Insights:**
- Stay informed about industry trends and competitive landscape to provide valuable insights to clients and internal teams.
- Gather customer feedback to support product development and enhancement initiatives.
7. **Leadership:**
- Demonstrate leadership qualities by identifying opportunities for team collaboration and encouraging a culture of innovation within the team.
- Foster a supportive working environment that values curiosity and continuous improvement.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** Minimum of 5 years in account management, customer service, or related fields. Experience within the airline industry is a plus.
- **Personality Traits:**
- Passionate about customer service and building lasting client relationships.
- Reliable with a strong sense of accountability and commitment to excellence.
- **Soft Skills:**
- Excellent planning and organizational skills, with the ability to manage multiple accounts and tasks efficiently.
- Strong leadership skills and the ability to inspire and motivate team members.
- Effective communication skills, both verbal and written, with a customer-focused mindset.
**Benefits:**
- Travel and spending expenses covered for work-related travel
- Complimentary accommodation during business trips
- Training and professional development opportunities to enhance skills and advance career
**Working Environment:**
At Malaysia Airlines Berhad, we encourage curiosity and questioning to fuel innovation and growth. We believe that fostering a culture of inquiry will empower our employees to contribute to continuous improvement and create exceptional experiences for our clients.
**Deadline to Apply:** September 20, 2024
**Equal Opportunity Statement:**
Malaysia Airlines Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, sexual orientation, gender identity or expression, disability, age, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
