Account Support Manager

Job Description:

We are looking for a dedicated and experienced Account Support Manager to join our team at British American Tobacco Malaysia in Kuala Lumpur. As a part-time Account Support Manager, you will be responsible for managing and supporting key customer accounts to ensure their satisfaction and success. This role requires a high level of professionalism, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:
- Develop and maintain strong relationships with key customer accounts
- Serve as the main point of contact for customer inquiries and issues
- Collaborate with internal teams to address customer needs and concerns
- Monitor account performance and identify areas for improvement
- Provide regular updates and reports to management on account status
- Assist in the development of account strategies and goals
- Ensure customer satisfaction by delivering exceptional service and support
- Stay up-to-date on industry trends and best practices

Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 6 years of experience in account management or customer support
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Hardworking and resilient attitude
- Excellent cooperation and adaptability skills
- Proficiency in Microsoft Office and CRM software
- Knowledge of the tobacco industry is a plus

Benefits:
- Paid Time Off (PTO)
- Company equipment provided
- Vision insurance coverage

Working Environment:
At British American Tobacco Malaysia, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch service and support to our valued customers. As an Account Support Manager, you will have the opportunity to make a significant impact on our business and contribute to our continued success.

Equal Opportunity Statement:
British American Tobacco Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a supportive and inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.