**Job Title:** Account Support Manager
**Company:** IOI Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate
**Years of Experience Required:** 5
**Job Description:**
As an Account Support Manager at IOI Corporation Berhad, you will play a crucial role in fostering positive relationships between our organization and our clients. You will be responsible for managing account-related inquiries, ensuring customer satisfaction, and supporting the overall account management strategy. This position is ideal for individuals who are motivated, driven, and want to make a meaningful impact in a collaborative environment. Your ability to empathize with clients and prioritize their needs will be essential for success in this role.
**Key Responsibilities:**
1. **Client Interaction and Relationship Management:**
- Serve as the primary point of contact for assigned accounts, addressing client inquiries and providing exceptional service.
- Build and maintain strong relationships with clients through regular communication and engagement.
- Conduct quarterly account reviews and provide insights on account performance and areas for improvement.
2. **Account Administration:**
- Assist with the onboarding process for new accounts, ensuring a smooth transition and understanding of services offered.
- Track account metrics and prepare reports to assess client satisfaction and account health.
- Manage account-related documentation, ensuring accuracy and compliance with company policies.
3. **Collaboration:**
- Collaborate with sales, marketing, and product development teams to ensure client needs are met and identify opportunities for upselling or cross-selling services.
- Liaise with internal departments to resolve product or service issues promptly and effectively.
4. **Problem Resolution:**
- Identify potential issues that may impact client satisfaction and proactively develop solutions.
- Escalate complex issues to senior management when necessary, while maintaining clear communication with clients throughout the resolution process.
5. **Time Management and Organization:**
- Prioritize tasks effectively to meet deadlines and balance multiple client accounts.
- Maintain an organized workflow to ensure efficient handling of inquiries and resolve client issues in a timely manner.
6. **Leadership and Development:**
- Mentor and guide junior team members as needed, sharing best practices and strategies for successful account management.
- Participate in training programs to enhance your own skills and contribute to the overall professional development of the team.
**Requirements:**
- Minimum of 5 years of experience in account management, customer success, or a related field.
- Bachelor's degree in Business Administration, Marketing, or a related discipline preferred.
- Proven track record of exceeding client expectations and managing high-profile accounts.
- Strong time management and organizational skills, with the ability to handle multiple priorities.
- Excellent communication and interpersonal skills, demonstrating empathy and a customer-centric attitude.
- Motivated and driven personality, with a passion for achieving results and contributing to team success.
- Leadership abilities, with experience guiding and mentoring team members.
- Proficient in project management tools and Microsoft Office Suite.
**Benefits:**
- Competitive salary with the opportunity for performance-based incentives.
- Free accommodation for the duration of employment.
- Exciting travel opportunities for business-related events and meetings.
- Company transportation provided for work-related travel.
**Working Environment:**
At IOI Corporation Berhad, we prioritize understanding and empathy in all interactions, both with our clients and within our team. We foster a supportive environment where collaboration, respect, and integrity are the foundations of our culture.
**Deadline to Apply:** October 6, 2024
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
