**Job Title**: Account Support Manager - Work from Home
**Company**: PPB Group Berhad
**Location**: Johor Bahru, Johor, MY
**Job Type**: Part-Time
**Seniority Level**: Mid-to-Senior Level
**Years of Experience**: 7
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### Job Description:
PPB Group Berhad is seeking an experienced and dynamic Account Support Manager to join our team on a part-time basis. This role offers you the flexibility of working from home while contributing significantly to our client's success through outstanding account support services. As a pivotal member of our organization, you will collaborate effectively within a vibrant, supportive, and engaging team environment.
### Key Responsibilities:
- **Client Relationship Management**: Build and maintain strong, enduring relationships with clients by understanding their needs, offering tailored solutions, and ensuring optimal client satisfaction.
- **Account Oversight**: Manage a portfolio of accounts, ensuring clients' expectations are met and exceeded. This includes monitoring account health and identifying opportunities for growth.
- **Project Management**: Lead and coordinate project execution, ensuring that projects are completed on time, within scope, and within budget. Utilize project management tools to streamline processes and communicate updates effectively.
- **Problem-Solving**: Act as the primary point of contact for addressing client concerns, resolving issues swiftly and efficiently while maintaining a professional demeanor.
- **Reporting & Analysis**: Prepare and deliver regular reports detailing account performance, market trends, and potential opportunities for upselling or cross-selling services.
- **Collaboration**: Work closely with internal teams including sales, marketing, and product development to ensure consistent and effective communication across departments, contributing to a cohesive approach to client needs.
- **Training & Mentorship**: Provide guidance and training to junior team members on best practices in account management and customer service.
- **Continuous Improvement**: Identify areas for process improvement within the account management function, making proactive recommendations to enhance efficiency and client satisfaction.
### Qualifications:
- **Education**: Bachelor's degree in business administration, marketing, or a related field.
- **Experience**: Minimum of 7 years of experience in account management, customer support, or related fields, with a proven track record of managing large client accounts.
- **Technical Skills**: Proficiency in CRM software, project management tools, and Microsoft Office Suite. Experience with data analysis tools is a plus.
- **Personality Traits**:
- Confident: Be able to communicate effectively with clients at all levels and command respect in professional settings.
- Independent: Ability to work autonomously while managing multiple tasks and priorities without direct supervision.
- **Soft Skills**:
- Strong project management capabilities, with demonstrated experience in managing timelines, resources, and stakeholder expectations.
- Exceptional problem-solving skills, with a systematic approach to identifying issues and developing actionable solutions.
### Benefits:
- Dental insurance coverage to ensure your oral health is well taken care of.
- Free accommodation provided for our remote employees, fostering a comfortable workspace.
- Complimentary gym membership to support your physical well-being and promote an active lifestyle.
### Working Environment:
At PPB Group Berhad, we strive to inject joy and vibrancy into our work environment. Our culture is built on collaboration, positivity, and empowerment, ensuring that our team members feel valued and inspired to contribute their best.
### Application Deadline:
Please submit your application by **October 21, 2024**.
### Equal Opportunity Statement:
PPB Group Berhad is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees. We celebrate diversity and are dedicated to promoting an inclusive workplace where every individual can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
