**Job Title: Account Support Specialist**
**Company: YTL Corporation Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
**Job Description:**
YTL Corporation Berhad, a leading name in diversified infrastructure and utility services, is seeking an energetic and committed **Account Support Specialist** to join our dynamic team in Johor Bahru, Johor. This part-time role is ideal for an individual who thrives in a fast-paced environment and is eager to contribute to our mission of delivering exceptional service to our customers.
**Key Responsibilities:**
1. **Client Communication:**
- Serve as a primary point of contact for assigned accounts, responding to inquiries, resolving issues, and providing updates as needed.
- Establish and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
2. **Account Management:**
- Manage and track client accounts effectively, ensuring that all details are accurately recorded and updated in the system.
- Assist in the preparation of client contracts, proposals, and reports, ensuring clarity and adherence to company standards.
3. **Issue Resolution:**
- Proactively identify account-related challenges and work collaboratively with relevant departments to find timely resolutions.
- Utilize creative problem-solving skills to enhance service delivery and client experience.
4. **Data Analysis:**
- Monitor account performance metrics and prepare analyses to identify trends and opportunities for improvement.
- Provide insights and recommendations based on data-driven interpretations to enhance account efficiency and profitability.
5. **Documentation and Reporting:**
- Maintain accurate records of client interactions, transactions, feedback, and actions taken within CRM systems.
- Generate regular reports for management detailing client status, revenue forecasts, and outstanding issues.
6. **Collaboration:**
- Work closely with sales, technical, and support teams to ensure cohesive service delivery.
- Participate in cross-departmental meetings to share client feedback and insights that may influence product or service improvements.
7. **Training and Support:**
- Educate clients on new products and features, conducting demonstrations and answering questions to promote optimal use of services.
- Assist in training new team members on company policies, procedures, and systems regarding account support.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** A minimum of 4 years of experience in account management, customer service, or a related role, preferably in a fast-paced environment.
- **Personality Traits:**
- Hardworking: A strong work ethic and determination to meet deadlines and exceed client expectations.
- Confident: Comfortably articulate ideas and solutions to clients and team members.
- **Soft Skills:**
- Creativity: Ability to think outside the box and develop innovative solutions to client challenges.
- Decision-Making: Capable of making informed choices that align with client objectives while considering company policies and procedures.
**Benefits:**
- Joining Bonus to welcome you to our team.
- Parental leave to support work-life balance.
- Free accommodation to ease the transition into your new role.
**Working Environment:**
At YTL Corporation Berhad, we foster a culture where individuals can thrive in an energetic and rapidly evolving work setting. We believe that our success comes from a deeply engaged and motivated workforce, and we encourage all employees to contribute their unique perspectives and ideas.
**Equal Opportunity Statement:**
YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.
If you are looking for a challenging and rewarding opportunity to grow your career as an Account Support Specialist, we invite you to apply by the deadline of October 17, 2024. Join us in making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.