**Job Title**: Account Support Specialist
**Company**: SIRIM Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
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**Job Description**:
SIRIM Berhad is seeking a dedicated and enthusiastic Account Support Specialist to join our dynamic team in George Town, Penang. As an entry-level position, this role is an excellent opportunity for individuals looking to start their careers in client support and account management within a collaborative and supportive environment. The ideal candidate will be resilient, motivated, and willing to learn, contributing to our mission of providing exceptional service to our clients.
**Key Responsibilities**:
1. **Client Communication**:
- Serve as a primary point of contact for clients, addressing inquiries and providing support via email, phone, and chat.
- Communicate effectively with clients to understand their needs and enhance their experience with our services.
2. **Account Management**:
- Assist in managing client accounts by updating account information, processing orders, and ensuring accuracy and completeness of data.
- Support the team in monitoring account activity and proactively addressing any issues that arise.
3. **Collaboration and Team Support**:
- Work closely with other team members to ensure seamless delivery of services and resolution of client issues.
- Participate in team meetings, offering insights and suggestions to improve processes and client satisfaction.
4. **Documentation and Reporting**:
- Maintain accurate records of client interactions and transactions in our CRM system.
- Prepare reports on account activities and feedback for management review.
5. **Problem Solving**:
- Identify opportunities for adding value to client accounts and suggest improvements where applicable.
- Handle customer complaints and issues with professionalism and a solution-oriented approach.
6. **Learning and Development**:
- Stay up-to-date with company products and services to provide informed support.
- Participate in training sessions and seek opportunities for professional development.
**Requirements**:
- **Education**: High school diploma or equivalent; a degree in business administration, communications, or a related field is a plus.
- **Personality Traits**:
- Resilient: Ability to remain calm and continue performing well under pressure.
- Motivated: Self-starter with a strong desire to learn and grow within the role.
- **Soft Skills**:
- Teamwork: Proven ability to work collaboratively in a team-oriented environment.
- Planning: Strong organizational skills and the ability to prioritize tasks effectively.
- **Technical Skills**:
- Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook) is advantageous but not required.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
**Benefits**:
- Medical coverage
- Joining Bonus
- Remote work flexibility
**Working Environment**:
At SIRIM Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe that a supportive work environment fosters personal and professional growth among our team members.
**Application Deadline**:
All applications must be submitted by ********** **.
**Equal Opportunity Statement**:
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds and experiences to apply.
If you are ready to embark on an exciting journey in account support and contribute to our mission at SIRIM Berhad, we invite you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
