**Job Title:** Account Support Specialist
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Perodua, a leading automotive manufacturer in Malaysia, is seeking a dedicated and motivated individual to join our team as an **Account Support Specialist**. This entry-level position offers the opportunity to work in a dynamic and collaborative environment, focusing on delivering exceptional support to our valued clients and internal stakeholders.
**Key Responsibilities:**
- **Client Interaction:** Serve as the first point of contact for clients, addressing their inquiries and providing timely solutions via phone, email, and face-to-face communication.
- **Account Management:** Assist in maintaining and updating client accounts, ensuring all information is accurate and current.
- **Documentation:** Prepare and process necessary paperwork including contracts, invoices, and reports, ensuring compliance with company standards.
- **Data Entry:** Input and maintain client data in our Customer Relationship Management (CRM) system, ensuring data integrity and confidentiality.
- **Support Sales Team:** Collaborate with the sales department to provide the necessary support for account management and client retention efforts.
- **Problem Solving:** Work independently to resolve client issues, utilizing innovative thinking to offer creative solutions that meet client needs.
- **Team Collaboration:** Participate in team meetings, contributing to discussions on process improvements and best practices.
- **Feedback Gathering:** Solicit client feedback and share insights with the management team to drive service improvements and enhance customer satisfaction.
- **Reporting:** Compile and analyze account activity reports, presenting findings to team members and management for strategic planning.
**Requirements:**
- **Education:** Minimum of a high school diploma; a degree in Business Administration or a related field is a plus.
- **Experience:** One year of experience in customer service, account management, or a related field preferred.
- **Skills:**
- **Technical Proficiency:** Familiarity with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- **Independent:** Ability to work independently with minimal supervision while being proactive in managing tasks.
- **Confident:** Strong communication skills, both verbal and written, to effectively interact with clients and team members.
- **Soft Skills:**
- **Innovation:** A creative approach to problem-solving, with the ability to think outside the box.
- **Cooperation:** Excellent teamwork skills with the ability to collaborate effectively across departments.
- **Personality Traits:**
- A self-motivated and driven individual who can navigate challenges with confidence.
- Possess a positive attitude, exhibiting professionalism and respect in all interactions.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Disability insurance for comprehensive health coverage.
- Retirement plan options to secure your financial future.
**Working Environment:**
At Perodua, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a culture where team members are encouraged to share ideas and work together towards common goals.
**Application Timeline:**
To apply for this position, please submit your application by **October 6, 2024**.
**Equal Opportunity Statement:**
Perodua is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
