Who we are American International Group, Inc. (AIG) is a leading global insurance organization.Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Claims Our Claims professionals support AIG policyholders through some of the most trying times.When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the role What you need to know: Accountabilities for the role: Managing key claims handling enquiry; coverage determination and liability assessment for PL Auto express claims, where appropriate within authority limits and providing a consistently strong standard of customer service.Ensuring effective management of express claims within a personal allocation Broader internal/external stakeholder communication where required Continuous improvement on claim files handling with feedback and support through the Quality Assurance Review processes Contribute to the maintenance of best practice procedures for PL Auto express claims, consistent with global best practice Demonstrate a basic competence and fraud detection analytic skill Demonstrate a strong standard of competence in handling and resolving express claims within TAT Accountabilities Timely, accurate and customer-focused claim resolution Effective communication of key advanced express claims and portfolio messages to internal stakeholders.Financial control through the consistent reserve and other financial transaction disciplines Accurate and consistent policy interpretation What we're looking for: Requirement Intermediate knowledge in auto express claims topics and experience Policy language skills enabling accurate and consistent policy wording interpretation Good communication skills, both written & verbal Good time management – ability to manage & prioritize workload and diary management Ability to contribute effectively within a team environment.Ability to work with claims stakeholders to effectively direct claims strategy.Good critical thinking, decision-making and negotiation skills .Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals.We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).With global chapters, ERGs are a cornerstone for our culture of inclusion.The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.If you believe you need a reasonable accommodation, please send an email to ****** .Functional Area: CL - Claims Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG Malaysia Insurance Berhad
