Admin/Sales/Customer Service/Documentation Officer (3-5 Position)

Responding to inquiries by assisting customers through phone calls, emails, and chats.
Addressing customer grievances and concerns promptly and effectively.
Maintaining records of customer interactions and transactions with accuracy.
Collaborating with other departments to provide solutions for customers.
Identifying and escalating issues that require additional attention.
Providing product and service information to customers.
Processing orders, forms, applications, and requests.
Following up with customers to ensure satisfaction and resolving any remaining issues.
Staying up-to-date on company products, policies, and procedures.
Providing feedback to management on customer trends and issues.
Assisting on sales and other administration duties.
Requirements:
Complete at least a high school SPM or diploma/degree in any field.
Track record of over-achieving quota.
Good phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritise, and manage time effectively.
High school diploma.
Mandarin speaking is an added advantage.
Interested candidates, please submit your application here or WhatsApp to 010-937 7991.#J-18808-Ljbffr