JOB SUMMARY -The Manager, Field Operations is responsible for overseeing and optimizing the company's dealer and service center network in the automotive industry.
This role requires a strategic thinker with excellent leadership and operational management skills to ensure efficient operations and superior customer service delivery across the network.
RESPONSIBILITIES Network Management: -Manage and oversee a network of dealerships and service centers to ensure compliance with company standards and operational guidelines.
-Develop and maintain strong relationships with dealership owners, service center managers, and key stakeholders to foster collaboration and alignment with organizational goals.
Operational Excellence: -Implement and monitor operational procedures to optimize efficiency and quality of service delivery.
-Conduct regular audits and assessments to ensure adherence to operational standards and regulatory requirements.
Performance Management: -Set clear performance objectives for dealerships and service centers and monitor performance metrics to drive continuous improvement.
-Provide guidance and support to improve operational performance, customer satisfaction, and profitability.
Training and Development: -Coordinate training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement.
Market Analysis and Strategy: -Conduct market analysis and competitor benchmarking to identify opportunities and threats in the market.
-Develop strategies and initiatives to expand market share and improve customer retention within the assigned territory.
Budget Management: - Develop and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hiredly-x-job-aftersales-assistant-manager] -Bachelor's degree in Business Administration, Automotive Management, or a related field.
- Proven experience of over 4 years in field/area/territorial operations management within FMCG/automotive industry.
- Strong leadership and interpersonal skills, with the ability to lead and motivate teams towards achieving organizational goals.
- Strong analytical and problem-solving abilities, with a focus on driving operational efficiency and performance improvement.
- Ability to travel frequently and work in a dynamic, fast-paced environment.