Agent - Air Export Customer Service

Job DescriptionEnsure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.Track and trace shipments as required.Ensure timely movement and delivery of freight to customers.
Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client invoicing.Interact with our customers in arranging their shipments, exceeding customer service expectations.Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).Meet compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Ensure all customers' standard operating procedures are followed and updated.Meet KPI standards, as per the company procedures.Overseas communications, timely responses to emails and requests (internal and external).To take up additional tasks as required to meet the Department's needs.QualificationsCandidate must possess at least a Diploma, Bachelor's Degree or equivalent.At least 1 to 2 years of related working experience in similar position.Understanding of transportation documentation and terms is a plus.Good knowledge of computer and MS Office applications.Good command of written and spoken English.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Strong desire to learn.Fresh graduates are encourage to apply.