Agent - Air Export Customer Service

Details of the offer

Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionEnsuresmooth, accurate and timely freight process flow & data entry into the Company'sOperational Performance Standards.
Track and traceshipments as required.
Ensure timely movement and delivery of freight to customers.
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client invoicing.
Interact with our customers in arranging theirshipments, exceedingcustomer service expectations.
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Ensure all customers' standard operating procedures are followed and updated.
Meet KPI standards, as per the company procedures.
Overseas communications, timely responses to emails and requests (internal and external).
To take up additional tasks as required to meet the Department's needs.
QualificationsCandidate must possess at least a Diploma, Bachelor's Degree or equivalent.
At least 1to 2years of related working experience in similar position.
Understanding oftransportation documentation and termsis a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.
Additional Information Expeditors offers excellent benefits:
GroupMedical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus#J-18808-Ljbffr


Nominal Salary: To be agreed

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