Agent - Customs Brokerage, Customer Service

Job DescriptionEnsure smooth and timely customs process flow.Ensure accurate and timely data entry into our operational system.Track and Trace Custom files and reporting.Ensure accurate and timely client billing.Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.Assist with verification of customs declaration information and the submission of such to the customs authority.Ensure compliance at all times to regulations.Interact with our customers in arranging their international shipments, meeting customer service standards.Overseas communications, timely responses to emails and requests (internal and external).Ready to take up additional responsibilities as and when necessary to meet the needs of the department.QualificationsCandidate must possess at least a Diploma, Bachelor's Degree or equivalent.At least 1 to 2 years of related working experience in similar position.Understanding of transportation documentation and terms is a plus.Good knowledge of computer and MS Office applications.Good command of written and spoken English.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Strong desire to learn.Fresh graduates are encourage to apply.