Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.**And, we strongly believe that our Team Members are more than just "employees".****Thrive at Hilton**embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a**Purpose**, and creating the most optimal work experience for them as an individual.**Go Hilton**, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.**Join us now and enjoy the Hilton experience for yourself.**Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.**And, we strongly believe that our Team Members are more than just "employees".****Thrive at Hilton**embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a**Purpose**, and creating the most optimal work experience for them as an individual.**Go Hilton**, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.**Join us now and enjoy the Hilton experience for yourself.**A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.**What will I be doing?**A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Process all incoming and outgoing calls accurately and courteously- Records and controls accurately wake up calls- Pages guests in co-operation with concerned departments- Assists guests with international calls and directory queries- Calls guests by name whenever possible- Pages staff member when requested- Abides by principles of guest privacy- Handles guests' needs or requests and reports complaints to the Magic Supervisor- Report on logbook daily- Bill call costs- Aware of local telephone listings and frequently dialed numbers- Advises defects on switchboard equipment to Supervisor- Attends to all guest queries and requests promptly- Maintains detailed knowledge of the Hotel's fire, life and safety system- Maintain Hotel Information- Provide secretarial services for guests- Efficient in the use of all business center equipment- Update traffic sheets accurately- Handle complaints promptly and follow up thoroughly on action taken- Promote in house service and facilities- Update airline schedules and guides the guest whenever requested- Co-ordinate the reservations of meeting rooms- Advise to Supervisor all stationary needs in advance- Ensure cleanliness of work area and clean your work area prior to departing- Report daily activities in logbookOccupational Health and Safety Responsibilities:- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly- Initiate action to correct a hazardous situation and notify supervisors of potential dangers- Log security incidents and accidents in accordance with hotel requirements**What are we looking for?**Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:**Drive for Results**- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles**Understanding the Business**- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
