Agent - Ocean Import Customer Service

Job Description Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
Track & trace Ocean Import files to provide consistent updates to clients.
Understand and participate in department processes to improve department operational efficiency & outputs.
Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company's standards.
Contribute to maintain good relationships with Clients, Service Providers & Vendors.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Meet KPI standards in accordance with the Company's procedures.
Ensure all customers standard operating procedures in place and updated in customer SOP.
Overseas communications, timely responses to emails and requests (internal and external).
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
To take up additional tasks as required to meet the Department's needs.
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