You will be joining our Customer Care Team to add your expertise and skills to the delivery of Customer Excellence.
Your RoleYou will support customers by providing helpful information, answering queries, and responding to complaints and feedback.
Your ResponsibilitiesUtilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features.
Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and pro-active advising and consulting to ensure customer satisfaction.
Qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then follow up to ensure quotations are accepted and closed.
Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
Document, resolve, and analyze all complaints and feedback, then identify, share, and eliminate root causes.
Create, review, and refine customer reports.
Ensure delivery against all financial targets and strategic objectives.
Your Skills and ExperiencesRelevant background preferably in logistics, supply chain management, business administration, or a related field.
2-4 years of experience in logistics, customer service, or air freight operations; fresh graduates are encouraged to apply.
Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
Strong attention to detail to manage and process complex logistics and documentation.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.#J-18808-Ljbffr