AP Customer Account Specialist (SAP / Aircraft)Job Description:Responsibilities
Provide timely and effective administrative support to the sales team, unit, or department; process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time; draft and prepare complex sales documentation, quotations, proposals, reports, and correspondence such as sales contracts and maintenance agreements; make complex calculations to accurately compile and report statistics.
Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities; answer complex, difficult, or escalated internal and customer enquiries on product availability, prices, delivery times, and the status of orders.
Communicate with employees from other areas in the organization, such as material planning, manufacturing, engineering, quality, warehouse, transport or shipping, distribution, finance, and accounting to confirm the status of orders, deliveries, and resolve customer complaints.
Use databases or other computerized systems to maintain up-to-date customer records; track the status of orders, deliveries, and payments; maintain sales commission and expense records; generate periodic sales reports and statistics.
Provide key customers with a single point of contact for order management and sales support inquiries while portraying the Company brand personalities and applying marketing established rules and options.
Lead the support for existing sales and new programs as they launch, including review and entry of orders, respond to quotation requests, resolve expectations, and respond to customer demands/inquiries.
Provide customer support for sales team in Asia Pacific, including OEMs and MRO (Aftermarket) customers.
Develop business relationships with Key/Global Account Managers to understand, enforce, support, and follow through business processes and agreements with customers.
Partner with sales team in supporting daily customer activities and orders execution; review and follow up on customer order terms and conditions.
Handle quality issues for returns and order management issues to resolution with sales team.
Prepare expenses and sales reports, forecast analysis, recommend process improvements, and participate in internal and external co-planning activities.
Establish and maintain a close liaison with sales team and other departments to match customer needs with capabilities and expectations.
Organize and participate in customer and regional teleconferences, sales meetings, and trade shows.
Reinforce the brand internally and externally in all communications.
Requirements
Minimum 8 years related experience in sales administration, customer support as well as supply and logistics, import and export.
Degree in business management or engineering/technical discipline or Diploma with equivalent work experience.
Strong correspondence skills with Asia counterparts.
Ability to work in a team environment and cultivate strong customer relationships.
Good analytical and problem-solving capabilities.
Ability to stay calm, positive, helpful, and optimistic in stressful situations.
Ability to manage multiple projects with good project management and planning skills.
Ability to translate customer requirements and identify collaborative customer solutions.
Computer proficiency, with emphasis on SAP, BI, Microsoft products, and the ability to quickly learn new applications.
Ability to travel 20% or as needed on short notice.
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
Contact: ******
EA License Number: 02C4944
Registration Number: R1765345
People Profilers Pte Ltd
Tel: 69509736#J-18808-Ljbffr