Full time
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Responsibilities:Perform Outbound Calls based on tasks assigned.
Attending e-mail enquiries - Communicating with our customers and attending to all enquiries through E-mail function.
Attending Instant Messaging App / Calls enquiries – Communicating with our customers and attending to all enquiries through Instant Messaging App / Calls function.
CRM Data Validation – Ensuring customer data accuracy within our database.
Complaint Handling / Management – Highlight / escalate complaints to the relevant department for their immediate attention and action and logging the same in our system for follow-up.
Sales Lead Verification – Verifying Sales Leads received from Purchasing Team and communicate the same with customers.
Voice of Customer (VOC) Surveying – Performing customer satisfaction surveys to our customers.
Job Requirements:Possess at least SPM qualifications.
Fluent in English and Bahasa Malaysia (Speaking, Writing and Reading).
Fluency in Mandarin is a benefit but not mandatory.
Preferably at least 2 year(s) of working experience in Customer Service.
Positions available in both Malaysian & Singaporean market (Both will be based in Malaysia).
Experience in handling customers from the Singaporean market is a benefit.
Applicants who are interested to serve our Singaporean market customers must be willing to work in accordance with the Singapore work calendar.
Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.
The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.#J-18808-Ljbffr