About this Position Please add a text and explain the position What you´ll do Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customersConsult customers on solutions generating value for their use cases andPerform technical visits (meetings, audits, demonstrations, troubleshooting, etc.)
for customers with documentation in the CRM tool and the LIM systemWork with application equipment to provide solutions to enhance customer adhesive related processesLeverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleaguesReports quality issues / customers claims to relevant parts of the organization (incl.
CCMS/CAPRIS)Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactionsIdentify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g.
AR, VR)May supervise the laboratory work (incl.
prioritization) for samples coming from customers, and report technical results to customersResponsible for products application / technical training and coaching of field sales forces and customers Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts What makes you a good fit Over 3 years of hands-on experience in the packaging industryEducational background in Chemical Engineering or a related technical discipline, with a Bachelor's Degree in Chemistry, Materials Science, or EngineeringStrong written and verbal communication skills in EnglishProject management skills with a focus on organization and executionExcellent interpersonal and communication abilities At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us!
We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.