Application Maintenance/Production Support Posting Date : 07 Nov 2024 | Close Date :05 Feb 2025 STANDARD WORK TIMEKUALA LUMPURMAX 15K Job Responsibilities You will be responsible for the end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes).
This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents.You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
You will partner closely with the Group domain team to plan and manage transitioned deliverables.
Other responsibilities include: Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scopeProvide comprehensive support to internal customers; achieve resolution to outstanding problems or issuesManage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good qualityDesign appropriate metrics for reporting on key performance and quality indicatorsTest, maintain and recommend software improvements to ensure strong functionality and optimizationWork with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testingWork with business stakeholders to manage and prioritize the overall book of work in terms of problem remediationContribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance Job Requirements Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatoryAt least 6 years' experience in relevant Banking / Information TechnologyProficient in IBM AS400 platform, RPG, COBOL, CL programmingGood understanding and experience in of Software Development Life Cycle (SDLC)Well-versed in service management/production supportKnowledge of Silverlake's banking software suite will be added advantage Sub Specialization : Information Technology;Others Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur If you encounter difficulties, please click here for technical assistance.