Links International is an award-winning industry leader in innovative HR solutions in Asia. To succeed in today's dynamic business climate, it is imperative to engage in innovative, reliable HR solutions. We are looking for a high caliber candidate to join our growing in-house technical team and contribute to the ongoing success of our Links Integration Hubs - a cutting-edge tool that streamlines the ETL process between various HR systems and payroll platforms.
We are looking for a high calibre Application Support Engineer (Python, Django, SQL) to join our regional technical team in KL, Malaysia.
HighlightsMNC culture, flexible hours, hybrid work from home
Competitive remuneration package, health benefits and other benefits
Job Responsibilities:Software Applications Technical Support:
Responsible for level 3 software applications support on our HRIS / data transformation products, focusing on software ongoing maintenance
Respond to internal and external user inquiries and troubleshoot technical issues related to our software applications in timely manner
Offer solutions and guidance to resolve problems efficiently, ensuring minimal disruption to user and client operations
Work closely with Software Development Team on programming and coding activities
Provide feedback and suggestions to improve application reliability and performance
Debugging and Troubleshooting:
Analyse application logs, error messages, configuration/operational data, and program source code to identify root causes of issues
Diagnose and resolve software bugs, configuration problems, and performance bottlenecks
Prioritize critical issues and ensure timely communication to stakeholders regarding issue status, resolution plans, and workarounds
Utilize incident tracking and monitoring systems to document and track the progress of reported issues
Job Requirements:Bachelor Degree in Computer Science or equivalent
3+ years of experience in software applications support or maintenance
Knowledgeable in Django framework / MySQL administration will be advantageous
Familiar with git, Jira
Fluent in spoken English. Foreign language will be advantageous
Self-motivated and proactive with the ability to work independently as well as collaboratively in a team environment across regions.#J-18808-Ljbffr