Applications Support EngineerApply
Locations: Malaysia - Kuala Lumpur
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: JR0003277
Nature and Aim of the PositionCurrency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
Reporting to the Manager Applications Support in Sydney, the role's focus will be to support, monitor, and maintain the efficiency and availability of our software applications.
In this role, you will work closely with external software vendors, our Infrastructure, internal development team, and IT operations teams.
To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to manage required tasks.
Main Duties and ResponsibilitiesProviding software application support as directed by Manager Applications Support.
Perform analyses of software application functionality and suggest improvements.
Ensure effective front end and back end functionality of applications.
Consult with software vendors, software development teams, internal users, and clients to improve application performance.
Manage code migration across environments to ensure continued and synchronized functionality.
Establish root causes for application errors and escalate serious concerns to management.
Keep records of configuration changes and schedule application updates.
Document processes and monitor application performance metrics.
Providing technical support to clients and internal users in other departments.
Assisting with systems integrations.
Maintain and update technical documents and procedures.
Assist in preparing maintenance plans and upgrade schedules for applications.
Key CollaborationIT Infrastructure Team
Platform and Product Development Team
IT Operations
Finance Team
External Software Vendors
Key CompetenciesMinimum 5 years of Application Support experience
3 years of working experience ideally within a payments processing business
Working experience with Linux Operating Systems and Oracle Database
Working knowledge of payment clearing and settlement processes
Preferable Skills and CompetenciesDemonstrable experience as an Application Support Engineer.
Prior experience in providing application support for ACI Acquirer Module, ACI Interchange Module & Control-M application is highly desirable.
Ability to manage code migration, document configuration changes, and monitor application performance.
C programming skills and background
Linux shell scripting experience
Advanced SQL scripting
Data modelling skills
Competency to provide broader support across internal departments.
Exceptional analytical and troubleshooting skills.
Working experience in payment processing business is highly preferred.
Strong organizational skills with ability to prioritize workload.
Maturity in managing expectations: change requests, dealing with unexpected incidents, and supporting technical issues through to resolution.
Be detail-oriented, with high quality standards and accuracy in work, independent, goal-oriented and with self-motivating personality.
Excellent in English (written and spoken), other languages are desirable.
Education and Background QualificationsThe incumbent should be a university graduate and hold qualifications in IT, computing, and/or engineering with at least 5 years of experience working as an Application Support Engineer.
They should have strong analytical and troubleshooting capabilities, and a proven track record in providing support for critical enterprise applications.#J-18808-Ljbffr