Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.Any ad-hoc task assigned by the management.Job Requirements A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.At least 2 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.Strong leadership and team management skills to motivate and guide a diverse team of employees.Excellent communication and interpersonal skills to interact with internal teams, customers, and management.Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.