What is the opportunity?
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services' European business and Malaysia centre of excellence, delivering operational excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 22/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.
Assistant Manager, Fund Distribution Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Region: Lux
Working Hours: 3pm -12am or 4pm -1am
What will you do? Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.They will be the teams "go to" personnel in matters related to Dealing, Reporting and Settlement.The Assistant Manager will monitor workloads and coach team members specifically on technical aspects of day to day operations, as well as dealing with and escalating matters of concern to the appropriate levels.Promote Cacies's Values and Golden Rules.Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
>Trade processing
>Dispatching
>Cash Processing
>Electronic Dealing
>Reporting
>DistributionAll deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.Perform quality checks or second level validation on output from the team.Ensure daily cut-offs are adhered to in accordance with the SLA.Ensure quality and timeliness around all activities.Ensure queries are managed effectively.Liaise with other department units to ensure high-quality service provided to clients.Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.Participate in any training as directed by the Manager, Fund Distribution Services.Complete any necessary or recommended internal or external structured training programs and modules.Ensure all team deadlines are met with a very high level of accuracy.Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.Review and monitor the client workflow queue to ensure all items action within SLA.Provide high quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data within Sara and Documentum.Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave or at times of high volume).Complete any necessary or recommended internal or external structured training programs and modules in timely manner.What do you need to succeed? Must-have
• 2 years of Transfer Agency or financial services industry in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail. • Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines.
Nice-to-have
• Experience business administration and / or relevant operational knowledge and experience.
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.