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Responsibilities• Perform System administration for AIA Global HRIT Platform
• Supporting HRIT Technical Lead & Manager on work assignments.
• Able to manage all aspects of the integration, business mapping between Global HRIT Platform and other related systems.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
Provide L2 support to resolve any system-related issues.
Manage all assigned Incident & Change Requests and deliver according to the target resolution time.
Self-discipline and good deliverables to promote accountability and trust at work.
Perform system configuration and customization.
Monitor system notifications (errors) and take appropriate actions.
Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
Support Manager in executing proof of concepts (POCs) for new Change Requests when necessary.
Provide training to end users in several ASPAC locations if necessary.
Participate in regional project activities with HRIT focus.
Ensure successful system and process integration, efficient SLA driven end-user support, and communications.
Deliver system and business process training for PCR.
Liaise with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.
EducationUniversity / College graduate in computer science or other relevant discipline.
Experience3 to 5 years' relevant experience in regional solution/system support.
Exposure to Workday as a support function or as an end user.
SLA familiarity and performance-driven work culture.
Good problem-solving and analytical skills.
Good communication and presentation skills.
A good team player.
Consistent and proactive in BAU operations and deliverables.
AIA Digital+ Malaysia (AIA IT (M) Sdn.
Bhd.
(202201010550)(1456247-A)) is a technology, digital, and analytics innovation hub dedicated to powering AIA to be more efficient, connected, and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.#J-18808-Ljbffr