Account & Relationship Management (Sales)
Full time
You will be part of an exciting team which grows and manages the relationship of Key Merchants for Payment and Loyalty products.
Get to Know the Role
You will manage a portfolio of different categories of key merchants, focusing on building lasting relationships and increasing profitability. You will pitch marketing campaigns and upsell new products/programs to drive growth among existing and new merchants.
Additionally, you will assist with business identification, partnerships, account management, execution strategy, and lead projects reporting directly to the Manager, Key Account Management, and work onsite at the Grab Malaysia office.
The Critical Tasks You Will Perform
You will manage a portfolio of key accounts to foster and grow merchant relationships through consistent engagement at the Manager/Director level.
You will liaise with merchants on funded promo programs, partnerships, new products, new features, and upselling Paylater by Grab and Loyalty products.
You will identify issues affecting merchants, including merchant settlement reports and technical issues, and recommend well-thought-out solutions.
You will conduct Monthly Business Reviews (MBR) with your portfolio of key merchants with the intention to improve our performance and foster stronger collaboration.
You will analyze data and develop initiatives to increase revenues/profitability for your portfolio aligned with country targets.
You will analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
You will work across departments to tailor merchant-specific needs (e.g., integrations, marketing support, reporting).
You will work with marketing in driving merchant's partnerships and initiatives, including merchant events, thematic campaigns, and any creative ideas.
You will drive projects and campaigns, ensuring they remain on track before, during, and after execution, and provide performance reports accordingly.
You will lead initiatives and effectively convincing stakeholders, ensuring alignment and support for key account strategies.#J-18808-Ljbffr