Responsibilities: Plan, execute & review non-Technical Training for Service Advisor & Customer Relations Executive:The responsibilities include developing and delivering training programs focused on soft skills, such as communication, negotiation techniques, and handling customer objectionsEnsure each training program achieves its desired target coverage Support e-learning development programs; creation and upload of training content, quiz/exams, database management2. Plan, execute and review Frontliners (Service Advisors/CRE) Learning & Development Assessment Program Evaluate the effectiveness of overall training programs and make necessary adjustments to improve outcomesConduct On-Job assessment Reward & Loyalty Program 3. Plan, coordinate and implement periodical related projects: Service Manager WorkshopService Skills CompetitionRetreat ProgramsNew Product Training 4. Reporting & Others: Maintain detailed records of training activities, attendance, and participant progressPrepare comprehensive reports on training outcomes, including participant performance, feedback, and areas for improvement.Present reports to management, providing insights and recommendations to enhance training effectiveness.Requirements: Bachelor's degree in education, Automotive, preferably After Sales or a related field.Minimum of 5 years of experience as non-technical trainer related to Aftersales Automotive.Minimum 3 years of proven experience as a non-technical trainer or a similar role.Excellent communication, presentation, and facilitation skills.Ability to design and deliver engaging and effective training programs for various audiences and levels.Possess knowledge of adult learning principles, instructional design, and evaluation methods.Proficient in using various training tools and platforms, such as Microsoft Office Teams.Strong interpersonal, organizational, and time management skills.Ability to work independently and collaboratively with team members.Willingness to travel and work flexible hours as needed.Proficient in English & Bahasa Malaysia including written and verbal communication.Pleasant personality, good team player & able to work independently.Certification in sales training, coaching and preferably in related field.