Assistant Manager - Operation Support (Retail Business Analytics)Skip to content
Responsibilities:
Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances.
Assess the performance of individual stores or the entire retail chain against established targets and benchmarks.
KPI Monitoring:
Tracks and monitors Key Performance Indicators (KPIs) such as customer satisfaction scores, complaints, sales, cost, process, people performance and compliances, to identify trends, patterns, and areas of improvement.
Performance Reporting:
Prepares regular reports and dashboards that summarize the operational performance of the stores.
Communicate these findings to senior management and field managers.
Process Improvement:
Suggests and implements process improvements to optimize store operations.
Budgeting and Forecasting:
Provide insights and data to assist in the creation of realistic budgets and forecasted sales targets.
Training and Support:
May provide training and support to store managers and staff on operational processes, systems, and best practices.
Overall, the Assistant Manager - Operation Support plays a crucial role in driving operational efficiency, improving performance, and maximizing profitability within retail stores or chains.
Job Requirements:
Bachelor's degree in a relevant field, such as Business Analytics, Statistics, Mathematics, Economics, or Computer Science.
Proven experience as a business intelligence analyst or similar role, preferably in a corporate environment.
Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.
Proficient in data analysis tools and languages such as SQL, BI, and Power BI.
Knowledge of fraud prevention is a plus.
Data driven, analytical, and detail-oriented.
Excellent communication and presentation skills.
Ability to work collaboratively in cross-functional teams.
Possess own transport and willing to work in office-based in Bukit Jelutong, Shah Alam.#J-18808-Ljbffr