Associate-Account Management

Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:Responsible for answering and resolving customer issues, and upselling through chat within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner.
Remain updated in client and industry-led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
Good English skills are required.
Candidates with sales experience are highly welcome and encouraged to apply.
The role is 100% sales and technical support with account management and comes with a fixed basic salary, allowances, etc.
Work Time / Mode:Time: 24/7 to serve Australia, New Zealand, and Canada regions.
Office Location: Bangsar South.
Project Start date: 06 Jan 2025.
Qualifications:Preferable immediate starter/can start on tentative program dates.
Good English skills are required.
Sales experience and IT technical skills are required.
Customer service background is required.
Education:
- SPM or Diploma or Graduation degree.
Additional Information:All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr