Associate-Account Management

Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/ consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Remain updated in client and industry led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
Requires good English skills.
Candidates with sales experience are highly welcome and encouraged to apply!
The role is 100% sales and technical support with account management, and comes with fixed basic, allowances, etc.
Work Time / Mode:
Time: 24/7 to serve Australia, New Zealand and Canada regions.
Office Location: Bangsar South.
Project Start date: 06 Jan 2025.
Qualifications:Preferable immediate starter / can start on tentative program dates.
Requires good English skills.
Require sales experience and IT technical skills.
Requires customer service background.
Education:
SPM or Diploma or Graduation degree.
Additional Information:All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr