Associate-Account Management

Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Back Office Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/ consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner.
Remain updated in client and industry led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
Requirements
Requires good English skills.
Candidates with sales experience are highly welcome and encouraged to apply!
Requires sales experience and IT technical skills.
Requires customer service background.
Work Time / Mode
Time: 24/7 to serve Australia, New Zealand, and Canada regions.
Office Location: Bangsar South.
Project Start date: 06 Jan 2025.
Education
SPM or Diploma or Graduation degree.
Additional Information
All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr